Trust and Default Risk: lessons from FlexMyRent

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Trust and Default Risk: lessons from FlexMyRent

This project assessed the extent to which applicants to the FlexMyRent scheme were honest about their financial circumstances, and which disclosures were most predictive of success. Qualitative interviews indicate that the framing of FlexMyRent generated trust and this encouraged honest disclosure. Quantitative analysis points to the self-disclosure of existing debt burdens and rent account starting balance as the most important predictors of success.

Report
Event

Trust and Default Risk: lessons from FlexMyRent

This project assessed the extent to which applicants to the FlexMyRent scheme were honest about their financial circumstances, and which disclosures were most predictive of success. Qualitative interviews indicate that the framing of FlexMyRent generated trust and this encouraged honest disclosure. Quantitative analysis points to the self-disclosure of existing debt burdens and rent account starting balance as the most important predictors of success.

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Our work makes a real difference to lower income households. We were leaders in the campaign for caps on the costs that payday lenders and rent-to-own firms can charge, which has saved borrowers an estimated £150 million per year since 2015. And our FlexMyRent project could eliminate the need for social housing tenants to incur any interest at all.

Most recently we have been supporting the We are Debt Advisers campaign from our own revenues.   We therefore welcome donations, of any size, which we can put towards current and future campaigns.
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