Providing a cost-free alternative to credit use

We worked with HACT and Southern Housing to trial FlexMyRent.

FlexMyRent provided a new way for residents to plan and pay their rent, offering them a completely free way to manage cash-flow problems over the year.

Residents were able to personalise their rent payment plans: paying less rent in months when money was tight, and slightly more when things were that little bit easier.

Our digital trial with Southern Housing delivered flexibility to around 200 tenants, reducing anxiety around rent payments for two thirds, who also reported being better able to manage their spending.

"I never believed my landlord would do this... it is brilliant."

Despite growing cost-of-living pressures during the trial, nearly 75% of accepted proposals completed successfully and success rates also improved over time as our digital platform was further iterated to improve risk assessment.

To find out more about rent-flex, visit the website here!

Transforming the landlord - resident relationship

Led by the Centre for Responsible Credit and Well Thought, and co-created with residents and national housing associations, a new approach has been developed.

At its simplest, rent-flex offers a new way for residents to plan and pay their rent, however, at the core of rent-flex is a ‘joint planning’ framework with potential to transform the landlord – resident relationship

Residents are offered personalised rent payment plans: providing them with the opportunity to pay less rent in months when money is tight, and slightly more when things are that little bit easier.

In exchange, residents engage with support services and keep their housing provider informed of their financial situation so any extra help required can be provided.

At its simplest, rent-flex offers a new way for residents to plan and pay their rent.

However, at the core of rent-flex is a ‘joint planning’ framework with potential to transform the landlord – resident relationship

Residents are offered personalised rent payment plans: providing them with the opportunity to pay less rent in months when money is tight, and slightly more when things are that little bit easier.
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In exchange, residents engage with support services and keep their housing provider informed of their financial situation so any extra help required can be provided.